This helps to protect us from a scenario where you have had a loss on your bond. We can simply take it out of the weeks rent, and any applicable fees. Any funds left after from your weeks rent, will be refunded back to your account via PayId.
Our fee is which ever is the greater of $150, or 2.083% * number of months since the bond was lodged, rounded up to the nearest month. This means if your old bond was $2,000 and your new bond is $2,000. Assuming you don’t have a loss on your previous bond. We will issue you a refund of $350 once your previous bond has been released into our account. If you only receive a refund of $1900 instead of $2,000. We will issue you a refund of $250. As our fee is $150, and then $100 to cover the damages from the previous property. If the loss on the previous bond is greater than the weeks rent, we will hold onto the bond but provide you with a discounted bond purchase price from us. Which will be the damages caused to your old property + $150.
If you need the bond refund we will simply refund the total value of the refund when it is received by us. This is typically 3 days after it has been released by the agent. You will receive an email from the rental bond board when the bond has been release by the agent.
If you need your bond paid outside of our normal bond processing times additional fees will apply. See below for reference:
Between 3 pm - 5 pm, or between 9 am - 11 am: $50
Between 5 pm - 9 pm: $100
Any non-business day: $150
If you lose some of your bond. Don’t worry, you can simply pay us the difference back on an interest-free basis. This means if your bond is $2,000 and we only get back $1,800 when you move out. You will need to pay us the $200 back.
In certain situations we will ask you to provide a guarantor, this is because we have determined that your application is a little bit more risky than what we like. So for us to help you we need someone else to vouch for you. This person needs to be over 18 and have valid photo identification.