At MyBond we are committed to providing top-notch service to our customers
How do we calculate our fee?
The only upfront fee is one week’s rent. No interest. No repayments. If you stay on your lease longer than 12 months there is a renewal fee of 2.08% of the total rental bond charged monthly.
What if i lose some of the bond?
If you lose some of your bond. Don’t worry, you can simply pay us the difference back on an interest-free basis. This means if your bond is $2,000 and we only get back $1,800 when you move out. You will need to pay us the $200 back.
How do i contact you?
You can contact us by email support@mybond.com.au and we will respond withing 24 hours upon receiving your email and it is an urgent request please put URGENT in the subject line.
You can also contact us on toll free 1800 342 342 during business hours which are 9am to 5pm Monday to Thursday, an 9am to 4pm Friday. We are closed on NSW Public Holidays. You can also leave a voicemail after hours.
For all marketing related enquiries, please email marketing@mybond.com.au
Are credits performed?
MyBondMyMoney does not perform credit checks. However, as part of our partner's responsible lending obligations, they might perform a credit check. Though need not worry our partner has lenders on their panel who can assist you even if you have less than stellar credit.
Who will give me a loan?
We work with AMFIN to provide you with access to over 50 lenders this means you will get your application in front lenders who can help you.
What happened to one week only?
We apologise for any inconvenience this has caused and thank you for your patience. We are working hard to bring the MyBond's One Week Only product back as quickly as possible. If you have any questions, please do not hesitate to contact our team at support@mybond.com.au
Thank you for your understanding.
Sincerely,The MyBond Team
Queensland: my bond has gone up. how can i get mybond to pay the difference?
Please note that your lease is expiring, and your agent has requested an increase in rent and bond payment. The process is straightforward. To apply for a bond increase, kindly click on the following link: https://www.rta.qld.gov.au/rta-web-services/online-bond-lodgement. Once completed, please email the BPAY details to support@mybond.com.au, addressed to MyBond. We will then proceed to lodge the bond increase.
In addition, please ensure that you pay MyBond 25% of the bond increase before we can process the request. If you require any assistance or have any uncertainties about the process, feel free to contact MyBond at 1300342342.
